Terms and Conditions

Blushtaps.com.au

Last Updated: June 2025

1. Definitions and Interpretation

1.1 Definitions

• "We", "Us", "Our" refers to Blushtaps and its authorized representatives
• "You", "Customer" refers to any person accessing our website or services
• "Products" includes all items listed on our website or available in-store
• "Services" includes all services provided by Blushtaps including sales, advice, and support
• "Agreement" refers to these Terms and Conditions as amended from time to time

1.2 Interpretation

These terms shall be interpreted in our favor where ambiguity exists. Headings are for convenience only and do not affect interpretation.

2. Business Operations

2.1 About Blushtaps

Blushtaps operates both online (blushtaps.com.au) and physical retail locations, specializing in premium bathroom accessories, fixtures, and related products. We reserve the right to modify our business operations, product range, and service offerings without notice.

2.2 Service Availability

Our services are provided "as is" and "as available." We do not guarantee uninterrupted access to our website or continuous availability of products or services.

3. Product Information and Availability

3.1 Product Specifications

• Product descriptions are provided for general guidance only
• Actual products may vary from images or descriptions
• We reserve the right to modify product specifications without notice
• Color variations due to manufacturing, photography, or display settings are not grounds for return
• Dimensional tolerances are subject to industry standards

3.2 Stock and Availability

• All products are subject to availability and may be discontinued without notice
• We reserve absolute discretion to limit quantities per customer
• Stock levels displayed are estimates only and not guaranteed
• Special orders and custom products have extended lead times and different terms

4. Pricing and Payment

4.1 Pricing Policy

• All prices are in Australian Dollars (AUD) and include applicable taxes
• Prices may change without notice and are confirmed only upon order acceptance
• Pricing errors may be corrected at any time, including after order placement
• Additional charges may apply for special delivery requirements
• In-store and online pricing may differ

4.2 Payment Methods

We accept payment methods as displayed at checkout, which may include but are not limited to:

• Major credit cards (subject to approval)
• Electronic payment systems
• Bank transfers (for approved accounts)
• In-store payment options
• Third-party payment services (subject to their terms)

4.3 Payment Terms

• Payment is required before dispatch unless alternative arrangements are approved
• Failed payments may result in order cancellation and additional fees
• We reserve the right to verify payment methods and customer identity
• Disputed payments may result in account suspension

5. Order Process and Acceptance

5.1 Order Placement

• Orders placed online or in-store constitute an offer to purchase
• We reserve absolute discretion to accept or reject any order
• Order confirmation does not guarantee product availability or price
• We may require additional verification before processing orders

5.2 Order Modifications

Order modifications or cancellations are subject to our approval and may incur fees. Once processing begins, orders cannot be modified or cancelled.

6. Shipping and Delivery

6.1 Delivery Areas and Methods

We deliver throughout Australia using various carriers. Delivery methods and costs are determined by us based on product type, destination, and availability.

6.2 Delivery Timeframes

• Delivery estimates are approximate only and not guaranteed
• Delays may occur due to factors beyond our control
• Custom or special order items have extended delivery periods
• We are not liable for delays or their consequences

6.3 Delivery Requirements

• Suitable access and recipient availability are customer responsibilities
• Additional charges apply for special delivery requirements
• Risk passes to customer upon delivery attempt
• Delivery to incorrect addresses due to customer error may incur additional charges

7. Returns and Refunds

7.1 Return Conditions

General Return Requirements:

• Returns must be initiated within 30 days of delivery
• Products must be unused, unopened, and in original packaging
• All accessories, documentation, and components must be included
• Products must pass our quality inspection
• Return shipping costs are customer's responsibility
• Restocking fees may apply (minimum 15%)

7.2 Non-Returnable Items

The following items are final sale and cannot be returned:

• Custom-made, modified, or special order products
• Products that have been installed, connected, or used
• Electrical items that have been connected to power
• Products damaged by customer misuse or normal wear
• Clearance, sale, or discontinued items
• Products without original packaging or documentation

7.3 Defective Products

For genuinely defective products:

• Contact us within 7 days of delivery with photographic evidence
• Defects must be reported before installation or use
• We will determine appropriate remedy at our discretion
• Customer must return product at their expense for inspection
• Refunds or replacements are provided only after defect confirmation

7.4 Return Process

1. Contact our customer service team for return authorization
2. Obtain written approval before returning any product
3. Package items securely using original packaging
4. Include all original components and documentation
5. Send to our designated returns address at your expense
6. Await inspection and approval before expecting refund

8. Warranties and Guarantees

8.1 Blushtaps Warranty Coverage

What is Covered:

• Manufacturing defects in materials or workmanship
• Product failures due to factory defects
• Structural integrity issues present at time of manufacture

8.2 Warranty Exclusions

The following are NOT covered under warranty:

• Change of mind - Customer preference changes
• Installation errors - Incorrect installation by customer or installer
• Misuse or abuse - Use beyond intended purpose
• Normal wear and tear - Expected deterioration from regular use
• Damage from chemicals - Harsh cleaning products or chemicals
• Environmental damage - Water damage, corrosion, or weather exposure
• Accidental damage - Drops, impacts, or physical damage
• Modifications - Any alterations to the original product
• Cosmetic issues - Scratches, discoloration, or aesthetic concerns
• Compatibility issues - Product not suitable for customer's application

8.3 Warranty Claim Process

To make a warranty claim:

1. Contact us within the warranty period with proof of purchase
2. Provide detailed description and photographic evidence of the defect
3. Obtain written approval before returning the product
4. Return product at your expense for inspection
5. We will assess and determine if the issue is covered under warranty
6. If approved, we will repair, replace, or refund at our discretion

8.4 Warranty Limitations

• Warranty is non-transferable and applies only to original purchaser
• Professional installation required to maintain warranty validity
• Warranty period begins from date of purchase, not installation
• We reserve the right to determine warranty coverage
• Replacement products carry remaining warranty period only
• Labor costs, installation, or removal costs are not covered

8.5 Consumer Guarantees

Our products come with guarantees under Australian Consumer Law that cannot be excluded. However, these guarantees are limited to the extent permitted by law and do not extend beyond our warranty terms for issues such as change of mind, compatibility, or customer preference.

9. Installation and Technical Advice

9.1 Professional Installation Required

9.2 Technical Information

• Installation guides are provided for reference only
• Technical advice is general guidance only
• Customers must verify compatibility and compliance
• We accept no responsibility for installation outcomes
• Local building codes and regulations must be followed

10. Limitation of Liability

10.1 Liability Exclusions

To the maximum extent permitted by law, we exclude all liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Installation errors or compatibility issues
• Delays in delivery or service
• Third-party actions or omissions
• Force majeure events
• Change of mind or customer preference issues

10.2 Liability Cap

Where liability cannot be excluded, our total liability is limited to the lesser of:

• The cost of the product purchased, or
• $100 AUD

11. Customer Obligations

11.1 Information Accuracy

Customers must provide accurate, complete, and current information. False or misleading information may result in order cancellation and account termination.

11.2 Compliance

Customers must comply with all applicable laws, regulations, and these terms. Violations may result in immediate termination of services.

12. Intellectual Property

12.1 Protected Content

All website content, including designs, text, images, and trademarks, is our exclusive property or used under license. Unauthorized use is prohibited.

12.2 Usage Restrictions

Content may not be reproduced, distributed, modified, or used commercially without express written permission.

13. Privacy and Data

13.1 Information Collection

We collect and use personal information as described in our Privacy Policy. By using our services, you consent to such collection and use.

13.2 Data Security

While we implement security measures, we cannot guarantee absolute security of transmitted or stored data.

14. Dispute Resolution

14.1 Dispute Process

All disputes must first be addressed through our customer service process. Legal action may only be commenced after exhausting internal resolution procedures.

14.2 Jurisdiction

These terms are governed by Victorian and Australian law. All disputes are subject to the exclusive jurisdiction of Victorian courts.

15. General Provisions

15.1 Term Modifications

We may modify these terms at any time without notice. Continued use constitutes acceptance of modifications.

15.2 Severability

If any provision is invalid or unenforceable, remaining provisions continue in full effect.

15.3 Entire Agreement

These terms constitute the entire agreement between parties and supersede all prior agreements or understandings.

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These Terms and Conditions are effective immediately and apply to all transactions and interactions with Blushtaps.